Haven’t been called a “moron” since a long time. Been ages. A CEO and Global Transformational Leader recently called me one. Also – how not to loose cool on a social network and threaten someone online.
My salary account with Citibank lies with them dormant for over a year. Giving many lame reasons, they don’t wish to close it. Anyways, had tweeted about this to Citi. Useless as they are, Citi doesn’t have a Twitter account in India. So had tweeted to the US account.
EXCELLENT MANNER OF DOING SOCIAL CRM:
The US Citibank Service rep got in touch. And provided to help.
HOW NOT TO DO SOCIAL CRM:
A gentleman, CEO/CIO Global Transformational Leader decided to take up the cause. And besides calling me “A Hole”, also called me MORON. And, yes, Big mouth.
And to top off, threatened to put my remarks on IT Recruiters Network.
Looks like he’s passionate about Citibank, which is good, but don’t let your passion control your emotions, and call someone A Hole and MORON on a Professional Networking Site.
It makes you look weak, pathetic and shows lack of competitiveness.
Not sure which CEO/CIO spends his time on LinkedIn threatening people. 🙂
If someone is putting an update which is contrary to your beliefs, the correct way is –
1. ask questions.
2. try and understand.
3. offer help.
4. offer data/insights, and try and enchant the person.
When you can offer help, you leave the person enchanted. Cursing someone or threatening someone, doesn’t help.
Now let’s see how you can exchange ideas with a person who’s determined to finish you off. See the amazing email exchange between an iPad customer and Steve Jobs. Yes, Steve Jobs. You can read the original post here.
Steve Jobs didn’t need to get into a lengthy debate with a customer, as to what Revolution iPad refers to.
He had million better things to do. But the passion in his emails show, why, he was one of the Greatest CEOs ever.
He didn’t call the person Moron, Big-Ass, A-Hole.
If you’re wishing to become a Global Transformational Leader, start with Transforming Yourself first.